We Wow Your Customers, Every Call

Driven by a simple mission, we’ve been assisting customers in times of need for almost 20 years: “From distress to relief – anytime, anywhere.” Whether you choose to white-label your Iris program or not, we know our always-available, multilingual specialists are an extension of your brand. We turn sometimes-stressful situations into best-customer-service-I’ve-ever-had experiences.

Award-winning, White-glove Assistance & Support

The unfortunate reality is that most call centers don’t prioritize empathy in their customer interactions. At Iris, it’s all about empathy – and it makes all the difference. Whether you choose a fully integrated comprehensive identity & cyber protection program or standalone support services, your customers’ interactions with Iris specialists will always be ones worth raving about.

And when your customers have an amazing experience with us, it means they’ve had an amazing experience with your business. With just a 13-second average speed to answer, we delight them from the get-go. From there, it only gets better – we don’t measure our specialists on how quickly they get customers off the phone, instead focusing on factors like professionalism, a caring attitude, and the outcome of the call.

Our Experts Have the Credentials To Back It Up

When your customer calls, they reach an expert who has not only undergone extensive in house-training, but has also achieved a range of the following third-party credentials.

Learn More About Resolution Services

Fair Credit Reporting Act (FCRA)-Certified

The FCRA Basic Certificate Program provides participants with a firm understanding of foundational information core to the Fair Credit Reporting Act (FCRA).

Certified Identity Theft Protection
Advisor (CIPA)

The CIPA program is an international identity theft management certification designed to allow trainees to better educate, guide, and support consumers with their identity theft prevention, detection, investigation, and resolution solutions.

Certified Identity Theft Risk
Management Specialists (CITRMS)*

The Institute of Consumer Financial Education’s (ICFE) Certified Identity Theft Risk Management Specialist – CITRMS^® XV is the nation’s only acclaimed training program in Identity Theft Risk Management.

CompTIA Security+

CompTIA Security+ is a globally trusted, vendor-neutral certification that validates the baseline skills necessary to perform core security functions.

*Certification type is dependent on the job title within the resolution department. Based on case type, cases are assigned accordingly to the appropriately certified resolution specialist.

Customer Testimonials

While some companies are happy to get testimonials from time to time,
we get hundreds a month, routinely blowing our customers away.

You did great in explaining that this happens to a lot of people, and I am not in a life-threatening situation. The way you explained everything made me feel better.

You've given me more information than everyone else I've talked to. I am thoroughly impressed with all the info you gave, Roger.

You lowered my blood pressure; you were most patient, Joseph.

Good afternoon, I wanted to reach out and personally send you a major THANK YOU! This service is among the best in the world and very easy to use. As an IT Consultant, I'll be sending people your way to take a proactive approach to online security and start turning the needle on stolen data. While data breaches are shocking to witness and experience, they are inevitable as long as we keep putting our data on the internet. Thanks again!

Feeling solid-grounded, more empowered, and grateful. You're incredible... You're awesome.

I want to thank you for your exceptional assistance you have provided me, you hung in there with me for almost 7 months.

I am an educator with two Master’s degrees and a 65 year old grandmother. I have spoken to thousands of people and I have never spoken to anyone that is better than Matthew. He held my hand as I activated the account; he kept me calm and I am not a calm person. If I had to invent a guardian angel to help me, I would have created Matthew. He is the perfect CSR and I will never forget his name – and I usually do not remember people's names. I am so pleased and so grateful for him. He is better than a dream; he is wonderful. He has to be rewarded.

I really appreciate all your help, because if it wasn't for you, there is no way I would have accomplished all this.

I have had the pleasure of working with Joseph. Joseph is a highly professional person. His demeanor is kind and patient, especially when dealing with his customers. He went out of his way to find a solution for my issue. He even called the bank and discussed resolution with the Fraud Department. He was persistent yet tactful, convincing, and competent. I hope Joseph will be acknowledged and rewarded for his amazing work, excellent customer service, and his ability to problem solve when no one else could or would. Thank you so much.

You are very intelligent; you can just tell, you are very sharp, even beyond the credit industry. You really can appreciate someone who does know what they are talking about; you have a lot of my admiration.

I really appreciate all your help and thank you so much for calling me back. Most people tell you they will call back and don't do it.

I am surprised & amazed by this. And you are walking me through it. You are wonderful.

What you've given me is phenomenal, and it's going to be excellent. Thank you [for your] big help; you've been great.

Luis, I appreciate you more than you can ever imagine. You have made it so easy for me to navigate this portal.

You have patience... You're really good. You're a very good teacher. I really like the way that you did not make me feel bad, and your explanations were very good.

I received an alert from you because I DocuSigned a document from my IRA manager. How awesome that you were alerted to this private information! Thank you for looking out for me!

You've eased my conscience so I can sleep tonight. Thank you for your understand[ing] and sharing with me so I can understand.

Her patience [and] support was amazing. She helped me fixed the issues I had in a short amount of time.

I felt that the person helping me was sincere about me doing the things to protect my interests.

[I] could not set a password. Your employee was very kind, pleasant… very patient and made me comfortable. Keep her!

You've been a great help. I have appreciated everything you've done. I thank you very much; you have really been a blessing to my life.

I appreciate immensely all you've done to help me and in getting this resolved. I do thank you and if GEICO sends me something about the service, I will give you the maximum [rating].

It was beautiful. I want to thank Kathy and Ramon for their expertise in this fraud case, and Roger. It was unbelievable, you know how you have your folks trained and ready to go.

I'm enjoying our conversation. I actually think you're a nice guy; you are the only one thus far that actually knows what they are talking about.

Wow, you are amazing, thank you so much. I don't need anything else except the survey – I will give you 100!

You have been so patient and helpful with me. I give you 5 stars. You were awesome, when I get that survey I will give you all the stars. Thank you so much. You've been wonderful.

He couldn't have been friendlier [and] couldn't have been more helpful… Gave me a thorough report on the situation. Make sure [he] gets a pat on the back from someone; he sure seems like a company man.

You have been a wealth of help, just really appreciate you so much...gave us a to-do list and we did it…Gave us all the contacts, you made it a simple process, you took the anxiety out of it.

Thanks again a million, I appreciate it. You have been a world of information. I appreciate that... Masterful job...

Your worker there, Matthew, is wonderful...he took the time to tell me who to contact. He helped me and took the time to talk to me...and I wanted to take the time to compliment your company people.

One of the best customer service experiences ever.

Thank you so much. I was really worried when I saw the 200 alerts… You really put my mind at ease, you've been so helpful.

You get these alerts, and you get worried. Thank you, you explained it all to me & now I'm happy… Nothing to worry about anymore.

I really appreciate your call. It was so quick. I am very thankful that you followed up as you did and addressed my concerns. I can rest assured and go ahead with my evening.

Desire, thank you for checking up on me. I feel ever so much better about this situation. I have checked out www.annual credit report.com and it's awesome! I did the DocuSign form… I'm in a much better place today than when we talked. You're the best!

...I think when it comes to grouchy old people, [if] you are looking for someone that has the patience and tenacity, because like I said it’s been almost like 2 hours...Regardless, we used to have AAA and maybe we saved a few bucks changing to GEICO but that is not why people stay. You know people stay because of customer service.

You really worked your tail off, thank you. You got everything straightened out…