Iris Resolution Services
The Federal Trade Commission estimates that it takes an average of 200 hours over about six months to recover from identity theft. Time is spent writing letters, making phone calls, and keeping track of statements and reports. And that doesn’t even begin to touch on the emotional ramifications that most victims endure.back to life — uninterrupted.
Iris Specialists’ Do-It-For-You Approach is
Unlike Any Other Resolution Service in the Industry
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ID Theft Affidavit Assistance & Submission
If a user’s identity has been compromised, we’ll provide them with a pre-populated identity theft affidavit allowing us to dispute any fraudulent claims or activity on the customer's behalf. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on their behalf.
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Communication with Law Enforcement
We’ll assist in reporting any fraudulent activity to the local authorities and will also forward reports to creditors.
Creditor Notification, Dispute, & Follow-Up
We’ll contact the creditor’s fraud departments with itemized account statements to dispute each fraudulent occurrence on the user’s behalf. We’ll also continue to follow up with creditors until each matter has been properly handled, all while keeping the user abreast throughout the entire process with status reports.
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Lost Wallet Assistance
We’ll assist in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as debit/credit card(s), driver’s license, Social Security card, and/or passport.
Emergency Travel Arrangements & Journey Continuation
If identity theft occurs while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel, and car rental reservations.
Fraud Alerts and Credit Freezes
Should customers suspect fraudulent activity is being conducted in their name, we'll guide them on how they can place fraud alerts or freeze their credit records.
Opt-out Mail Service
Reduce pre-approved credit card direct mail offers and marketing phone calls that can be used by thieves to steal personal information.
Identity Fraud Insurance
Plans include up to $3 Million in Identity Fraud Expense Reimbursement for covered expenses, Home Title Fraud, and Cyber Extortion, and up to $1M in Cash Recovery for unauthorized electronic fund transfers from Checking & Savings Accounts or Investment/Health Savings Accounts.*
And Much More!
We go above and beyond – every time. Our experts handle even the most complicated identity theft/fraud cases with ease; and they do it all while providing reassurance and empathy to help take the stress away.
Exceptional Customer Service 24/7/365
Identity theft, fraud, scams, cyberattacks… they’re issues that virtually no one wants to have to deal with and that can have some seriously devastating consequences. Most victims aren’t even sure where to begin.
But what if all they had to do was pick up the phone and someone else would pick up all the pieces for them? Our 24/7/365, D.C.-based resolution experts know exactly what next steps to take and handle every call with compassion and empathy, so that every customer feels heard, comforted, and relieved. And, not that we're doing it for awards, we are extremely proud of our track record of recognition.
*YTD as of June 2023
91
Net Promoter Score of 90*
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96%
96% Customer Satisfaction Rating*
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