Personal Cyber
Protection Services

Iris® Powered by Generali's cyber protection services are designed to help reduce the risk of cybercrime interrupting consumers’ lives by providing a suite of online data protection software along with the personal advice and technical assistance consumers want.

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Why Personal Cyber Protection?

We are more connected than ever – from smartphones to IoT devices – and with these technological advances comes greater convenience, but also greater risk. Our cyber protection services are designed to minimize cyber threats, offer expert guidance, and provide restoration support should your customers' computers, mobile devices, or home internet be impacted by a cyberattack. Additionally, our Personal Web Defense (VPN) application encrypts user data and ensures secure browsing, adding an extra layer of protection for your customers.

Personal Cyber Protection Advice and Guidance

Our dedicated team of Cyber Risk Specialists are available to assist with any concerns or questions about staying safe online and cyberattacks. Services include:

  • Phone support to answer questions on best practices, review attempts of device compromises such as spam emails, and suggestions on prevention

  • Educational articles on security topics such as home network, email, online browsing, unsecured WiFi hotspot usage, and backup & restoration
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Online Data Protection

OnWatch's Online Data Protection software provides peace of mind when browsing the internet on a PC/Mac or laptop. Included are three pieces of software:

  • RansomStop™ – Monitors all attempts at encryption activity. Protects emails, photographs, spreadsheets, and other files from being encrypted and held for ransom

  • DataScrambler® –Protects against spyware attempting to steal confidential information, log keystrokes, and access computer’s built-in webcam

  • PhishBlock® – Detects malicious websites designed to steal information by using proactive and customized anti-phishing technology
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Data Recovery and Device Clean-Up Assistance

Our dedicated team will work to remove malware, ransomware, and/or viruses from computers and internet-connected devices via remote access. We’ll also make sure important personal files stay intact. Services include:

  • Updates and upgrades of operating system (OS) patches related to security vulnerabilities in PC and mobile devices

  • Assistance in device restoration to a working state, including OS reinstallation or device reset

  • Assistance with setup of regular backup to a preferred solution to ensure optimal availability in the event of loss

  • Scan and removal of infections such as virus, malware, adware, etc. where possible

  • Device tune-up to improve performance and operability
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Home Internet Security Restoration

Our dedicated team of specialists will work with victims of a cyberattack to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure. Services include:

  • Identification and troubleshooting internet service to confirm issue and repair any connectivity operating system (OS) or configuration issues on devices

  • Advice on resolution steps if the issue is outside of the home environment

  • Optimization of WiFi for connected devices in the home environment

  • Troubleshooting, research, and repair of router or connected devices; ensuring that the router is updated to the latest OS and firmware

  • Ensuring that the connected home bridge is updated to the latest OS and firmware

  • Providing information and answering questions on best practices to secure the home network
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Personal Web Defense (VPN)

A virtual private network (VPN) enables your customers to encrypt their data while browsing online, helping protect their security and privacy even on unsecured public Wi-Fi.

  • Encrypts internet traffic, making it difficult for hackers and cybercriminals to intercept and access sensitive data, especially on unsecured public Wi-Fi networks.

  • Hides IP addresses and browsing activities, preventing ISPs, advertisers, and other third parties from tracking users online, ensuring anonymous browsing.

  • Provides a secure connection when using unsecured public Wi-Fi networks in places like cafes, airports, and hotels, reducing the risk of data breaches.
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