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Case Study: PayPal Account Compromised

Iris received a call into our 24/7 assistance center from a customer who discovered that someone had ordered a watch using his PayPal account without his permission. He had already contacted PayPal to have the money refunded to his account but was seeking assistance with additional precautionary measures he should take. He also wanted to ensure that no other fraudulent activity had taken place.

Iris^® is a B2B2C global care company owned by the 190-year-old multinational insurance company, Generali, offering always-available identity resolution experts (real people available 24/7/365) and tech-forward solutions that uncomplicate the protection process. Today, understanding that victimization has no geographical boundaries, we’ve got a solution no matter your customers’ coordinates.