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Case Study: Fraudulent Bank Charges

A customer contacted Iris' 24/7 assistance center to report that she was notified by her bank that her account had been flagged for fraudulent activity. Though her bank refunded the money taken from her account, she wanted to ensure that her identity had not been compromised any further and take the necessary steps to protect her identity in the future.

Iris^® is a B2B2C global care company owned by the 190-year-old multinational insurance company, Generali, offering always-available identity resolution experts (real people available 24/7/365) and tech-forward solutions that uncomplicate the protection process. Today, understanding that victimization has no geographical boundaries, we’ve got a solution no matter your customers’ coordinates.