Generali Global Assistance Launches Identity Protection Platform in Canada

Innovative offering provides integrated approach to the four pillars of identity protection: prevention, monitoring, alerts and resolution 

Generali Global Assistance (“the Company”), a leader in the assistance industry since its founding in 1963 and part of the global Generali Group, today announced that its innovative and proprietary identity protection platform is now available for the Canadian marketplace.

Generali Global Assistance has protected the assets of organizations and their customers for over 50 years and was one of the first companies to offer identity theft protection and resolution services in the United States.  The Company’s identity protection platform includes identity and credit monitoring, alerts, and resolution tools, all of which are accessible via an easy-to-use dashboard.  Leveraging the Company’s infrastructure and expertise gleaned from the successful application of its identity protection services in the United States, the platform will provide Canadian organizations and individuals with an integrated, 360° approach to identity protection.

Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Global Unit, commented on today’s news, “As the world becomes increasingly more connected through social media, digital records and ‘smart’ devices, scammers and fraudsters have greater access to sensitive information than ever before, across all global borders. Our identity protection platform combats the increasing threat of identity theft through 24/7 prevention, monitoring, alerting and resolution tools. Identity theft is one of the fastest growing crimes in Canada and we are pleased to now offer our innovative suite of protection services to Canadian organizations, along with their employees and customers.”

The Generali Global Assistance Identity and Digital Protection Services team protects millions of identities and is a trusted partner for Fortune 500 companies in the insurance, financial, and travel industries, among others. Through their people-first approach, the Company’s certified identity resolution specialists help to rectify identity-related issues 24 hours a day, 7 days a week in order to mitigate the stress and hardships associated with identity theft. The identity protection platform is highly customizable and can be white labeled, exemplifying Generali Global Assistance’s commitment to serve the unique needs of every partner organization.

Identity Protection Platform Service Details 

Prevention – defends personal information and enhances privacy while online.

• 24/7 identity protection expertise and online resources
• Opt-out services to reduce pre-approved credit card offers, direct mail campaigns, and marketing phone calls
• Online data protection that guards against keylogging and phishing so you can use the internet without worry

Monitoring – tracks identity risk level and spots fraud early.

• Online dashboard – helps identify risk levels, track credit report and score, access identity theft protection tips, and respond to alerts from one dashboard
• Identity monitoring – detects fraud at its inception by searching for compromised credentials and potentially damaging use of personal information
• Credit monitoring, reports and scores – detects suspicious activity and ensures accuracy

Alerts – detailed notifications of suspicious activity.

• Changes to credit profile
• Compromised credentials
• Black market activity

Resolution – address and repairs problems thoroughly through award-winning support services.

• 24/7 access to Certified Identity Theft Resolution Experts
• Affidavit submission
• Creditor notification and follow-up
• Communication with law enforcement
• Lost wallet assistance
• Translation services
• Emergency cash advance and travel arrangements
• Two bureau fraud alert placement assistance

About Generali Global Assistance
Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years.  The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services.  Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees.  Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

Generali Global Assistance Media Contact
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0191
jmorakis@mgroupsc.com

Generali Global Assistance Marketing Contact
Eugenia Buggs
VP, Global Marketing, Identity and Digital Protection Services Global Unit
+1 240.330.1091
eugenia.buggs@us.generaliglobalassistance.com