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Offering the Right Services to Older Adults in a Multigenerational Marketplace
Today’s active consumers span four generations—Traditionalists, Baby Boomers, Generation X and Millennials—each with unique perspectives on everything from values to…
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Consider Demonstrating Your Organization’s Own Loyalty in New Ways
The Loyalty marketing world has a long history; and in the age of the consumer, tactics and strategies used to…
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Optimizing the Customer Journey with Episodic Management
Customer care seems to be on the forefront of everyone’s mind as more organizations shift their focus to elevate the…
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Article
White Paper: A New Customer Loyalty Paradigm
Demonstrate Your Organization’s Loyalty with Identity Protection Services It’s time brands demonstrate their loyalty to customers! Does your company have…
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#PeopleFirst from the Inside Out
Smart companies understand that keeping both employees and customers happy are key to overall business success. Positive employee experiences are…
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The Awards Just Keep Coming
The American Business Awards, the nation’s premier business awards program, recently released the winners of the 2017 Stevie® Award winners,…
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Article
New Paths to Customer Delight: Building Trust to Generate Referrals
“Your call is important to us. Please continue to hold.” We have all heard this at one time or another.…
Posts tagged with ‘customer service’
Iris is your partner in people-first identity protection by Generali Global Assistance (GGA). With 24/7 support and monitoring services, suspicious activity alerts and a personalized online dashboard, Iris puts consumers in control of their own identity. Backed by award-winning support and globally-trusted Generali service, Iris swiftly and expertly assists consumers in their time of need.
Generali Global Assistance, formerly Europ Assistance in the U.S., is based in Bethesda, Maryland and has been a leader in the assistance industry since its founding in 1963. Generali Global Assistance is a division of the multinational Generali Group which in 185 years has built a presence in more than 60 countries with more than 76,000 employees.