About Us

Generali Global Assistance (GGA), formerly Europ Assistance in the U.S., is based in Bethesda, Maryland, and has been a leader in the assistance industry since its founding in 1963. GGA is a division of the multinational Generali Group which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.

About

While you may not be familiar with us, we’ve been here all along.

Generali Global Assistance has been busy protecting clients and their customers for over 50 years – via co-branded services and behind the scenes as a white-labeled provider. As the pioneer of the assistance concept, we have decades of knowledge and perspective that come from working with a diverse array of clients and industries. As a result, we offer best practices and customized, innovative services that help our partners grow and drive their businesses.

GGA was one of the first companies to provide identity theft resolution services in the United States. We’ve been the identity protection engine behind some of the biggest names in the insurance industry, and today we are a leading provider, proudly protecting millions of lives from the growing threat of identity theft.

Customer service is not just a philosophy – it’s our culture. We endeavor to truly exemplify our mission as your trusted partner in identity protection.

We have partnered with Generali Global Assistance for the past seven years. In that time we have experienced exceptional customer service with a user-friendly platform and responsive management team. We look forward to providing quality identity protection services through our partnership with GGA for many years to come.”

– THW Insurance Services LLC, Partner

Kansas City Life made the decision to partner with [Generali Global Assistance] to offer Value Added Services to our customers because their years of experience in the assistance market made them the most experienced assistance company in the world.”

– Kansas City Life, Client

Partnering with Generali Global Assistance for the past year has been nothing short of excellence. In the short time we have experienced exceptional customer service with quick response times to any questions or concerns. We are excited moving forward with our partnership and building a great relationship with both our customers and GGA.”

– Captura, Client

AWARDS

 

Gold

Resolution Center Team
American Business Award for Customer Service Team of the Year
in the Advertising, Marketing, Public Relations and Business Services Category (2017)

Bronze

Marketing Team
American Business Award for Small-Budget Marketing Campaign of the Year (<$3 million)
in Marketing Campaign of the Year – Specialty Category  (2017)

Gold

Resolution Center Team
International Business Award for Customer Service Department of the Year
in the Advertising, Marketing, Public Relations & Business Services Category (2016)

Silver

Resolution Center Team
American Business Award for Customer Service Team of the Year
in the Business Services Category (2016)

Silver

Resolution Center Team
International Business Award for Customer Service Department of the Year
in the Business Services Category (2015)

Bronze

Intelligent Call Routing Technology
American Business Award for the Best Use of Technology
in Customer Service Category (2014)

Silver

Resolution Center Team
International Business Award for Customer Service Team of the Year
in the Banking, Financial Services and Business Services Category (2013)

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